Refund policy

Refund Policy

Try it. If it's not right, send it back.

We want you to buy the NEXVU-S with complete confidence. If it doesn't work out for you, for any reason, you've got 30 days to send it back — no complicated forms, no hoops, no hassle.

How it works

1. Email us at info@nexvu.co.uk and let us know you'd like to return your order.
2. We'll send you simple instructions for sending it back.
3. Pop it back in the box with the cables and accessories as it came, and send it our way.
4. Once we've got it, we'll refund you straight to the card or payment method you used.

No restocking fees. No small print designed to catch you out. We just want you to feel safe buying from us.

Something wrong with your order?
If it arrives damaged, faulty, or not what you expected, email us straight away at info@nexvu.co.uk and we'll sort it fast.

Refunds
Processed as soon as we receive your return, back to your original payment method. Your bank may take a few extra days to show it.

Questions?
Email info@nexvu.co.uk any time — we're a real team and we'll get back to you.

Refunds

Once we have received and inspected your return we will notify you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 5 business days. 

Contact

For any questions about returns, contact us at info@nexvu.co.uk or visit nexvu.uk.